02-13-2014, 06:40 AM
Hi there,
Trying to remind you kindly to look for a good quality mover before home moving day. We had a bad service from the 1st class movers at the beginning of this month.
Firstly, they came to our old place 9.45am and started working 9.50am and finished 12.20pm , but they asked us to pay for 3.25 hours, $520.
Secondly, during moving, they processed very slow as talking a lots and had twice smoke breaks.
Third, our fridge and microwave have been damaged.
I sent a email to the company. Their response:
we arrived at 9:45 and left at 12:35 so the time should have been 2.75hrs hour not 3.25. They said they do not allow smoke breaks on clients time.
After another 4 working days, I emailed to them for advanced answer and refund, unfortunately, I got nothing return. Are there anything I can do?
Hope you guys won't get kind of bad experience as us, paid over than your budget but get the bad mood back.
Trying to remind you kindly to look for a good quality mover before home moving day. We had a bad service from the 1st class movers at the beginning of this month.
Firstly, they came to our old place 9.45am and started working 9.50am and finished 12.20pm , but they asked us to pay for 3.25 hours, $520.
Secondly, during moving, they processed very slow as talking a lots and had twice smoke breaks.
Third, our fridge and microwave have been damaged.
I sent a email to the company. Their response:
we arrived at 9:45 and left at 12:35 so the time should have been 2.75hrs hour not 3.25. They said they do not allow smoke breaks on clients time.
After another 4 working days, I emailed to them for advanced answer and refund, unfortunately, I got nothing return. Are there anything I can do?
Hope you guys won't get kind of bad experience as us, paid over than your budget but get the bad mood back.